“My annual pass will auto-renew every year, and my kids and grandkids will keep it going. That’s how worth it this is!”
Yes, you can. Please see help article here for step by step, or ask support to do that for you. Once you have cancelled the auto-renew, your Play Pass will continue to work until the original renewal date and you will not be charged again.
Yes, you can. Within 7 days of activation of the Play Pass, you can cancel it and get a full refund by contacting customer support. After 7 days, there will be no refund after cancellation and your access to the full catalog will end on the original renewal date.
The time on any Play Pass won’t start counting until you activate it on Nex Playground, that means you will not lose any time on it when you buy it in advance.
Play Pass sold on Nex Playground website is a subscription (3-Month or 12-Month), it automatically renews until cancelled and it is fully refundable within 7 days of activation. You will get an email notification 3 days before renewal.
Play Pass sold by Amazon and authorized retailers (Target, Best Buy, Walmart) is not a subscription. It does not renew and is not refundable. See this help article for details.
Code delivery typically takes 30 minutes or less after purchase, see this help article if you have not received your activation code after 60 minutes.
If you already have Nex Playground unboxed, buying Play Pass directly on your Nex Playground by scanning the on-screen QR code will give you instant access, without needing an activation code.
Play Pass can be used on a maximum of 2 Nex Playgrounds via the same Nex account if they belong to the same household. See help article here for details.
