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Customer Support

Hours: 9 am to 5 pm Pacific Time

Recommendations:

  • Lost your remote control? You can purchase a replacement here.
  • Read FAQ and try the troubleshooting tips before you reach out.
  • To reduce back-and-forth, provide all the details in one go when you reach out, e.g. what is not working, what have you tried already, include video/photos as much as possible.
  • If you need a replacement, an original proof of purchase must be provided.
  • Something not working? Try our trouble-shooting tool ↗︎
Live Chat
Email: hello@nexplayground.com
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Frequently Asked Questions

What games are included?

Each Nex Playground comes with a Starter Pack of 5 games included: Fruit Ninja, Whack-a-Mole Deluxe, Party Fowl, Go Keeper and Starri.

If you’d like access to the full catalog as well as new games dropping every month, consider adding a “Play Pass”. Play Pass is an optional purchase.

See: What is a Play Pass? for buying options and their differences.

What age is this good for?

We recommend ages 5 and up. For 3 and 4 years old, they will be able to enjoy a bigger variety of the games if a grown-up or older sibling play with them.

Our preschool catalog is growing, we now have "Peppa Pig: Jump & Giggle", "Hungry Hungry Hippos Move n' Munch", "Elmo Says" ,  "Elmo & Abby's Magical Letter Hunt"  and "Move & Groove with Grover".

Please join our Facebook group to learn more about new games on the roadmap and share your ideas: https://www.facebook.com/groups/nexplayground