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🎄Customer Support During Holidays

Support Hours

Dec 25, 2024: 6 am to 5 pm Pacific Time
Other days: 9 am to 5 pm Pacific Time
Due to high volume of requests, please expect up to 2 hours before you get a response.

Support team will prioritize helping customers with set up or "show-stopper" issue, e.g. unable to play any game.

Any case that requires a replacement unit or parts will only be handled after Dec 26.


Recommendations:
    • Set up Playground in advance if you haven't already.
    • Read FAQ and try the troubleshooting tips before you reach out.
    • To reduce back-and-forth, provide all the details in one go when you reach out, e.g. what is not working, what have you tried already, include video/photos as much as possible.
    Live Chat
    Email: hello@nexplayground.com
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    Frequently Asked Questions

    How much space do I need?

    We recommend having a minimum area of about 6 ft x 6 ft of play space.

    What is a Play Pass? Do I need one?

    Each Nex Playground comes with a Starter Pack of 5 games included: Fruit Ninja, Whack-a-Mole Deluxe, Party Fowl, Go Keeper and Starri.

    Play Pass is an optional purchase to give you unlimited access to the full Nex Playground game catalog of 20+ games, with new games dropping every season.

    What games are included?

    Each Nex Playground comes with a Starter Pack of 5 games included: Fruit Ninja, Whack-a-Mole Deluxe, Party Fowl, Go Keeper and Starri.

    If you’d like access to the full catalog as well as new games dropping every season, consider adding a “Play Pass”. Play Pass is an optional purchase that comes in two options: Quarterly Play Pass (3 months) at $49 or Annual Play Pass (12 months) at $89.

    What is the remote for? Do I need more than one?

    The remote controller is for navigation only as our games do not require it for gameplay.

    Thus, all of our current multiplayer games do not require multiple controllers to play!

    We are exploring how to use the remote to enhance certain titles in the future with force feedback (haptics) to make certain sports games more realistic. Share your ideas with us!

    How does it track my movements?

    Nex Playground uses proprietary computer vision and AI system to track 18-nodes on your body in real-time using just the built-in camera.

    It also tracks multiple players concurrently for up to 4 players depending on the game.

    These algorithms run on the device directly and do NOT store or process any video in the cloud.

    That means you can play all the games offline once they are downloaded.

    Is the content safe for kids?

    Yes, Nex Playground is designed for kids and families. Content is family friendly and encourages active, physical movement for all ages.

    All of the games have no ads, no violence, no micro-transactions and no chat features. They can be played completely offline once downloaded.

    Some of the games are more physically demanding so kids under 6 may have difficulty accomplishing the physical challenges.

    What age is this good for?

    We recommend ages 5 and up. For 3 and 4 years old, they will be able to enjoy a bigger variety of the games if a grown-up or older sibling play with them.

    Our preschool catalog is growing so there will be more games for them. In addition to "Peppa Pig: Jump & Giggle", we now have "Elmo Says" (launched in June 2024) and "Elmo & Abby's Magical Letter Hunt" (launched in July 2024) with Sesame Workshop, both are great for preschool age.

    Please join our FB group to learn more about new games on the roadmap: https://www.facebook.com/groups/nexplayground

    How does it work with my TV setup (fireplace, console, etc.)?

    For optimal performance, please place Playground right in front or below your TV and make sure that it is centered with your TV. Please also put Playground close to the edge so that the camera can see as much as possible, as the device’s camera should be able to see your body.

    The current recommended device height is between 15-60 inches. If the height of your shelf or console is higher or lower than this, you may need to use the included tilt stand, but we recommend you to try it without the stand first!